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FAQ

FAQs

General

Q: Does QuikTok promote music AND brands?

A: Yes. There is separate pricing for each of them.

Q: Do I need to create an account to make an order?

A: Yes you do. This will allow you to track the status of all orders under ‘Account.’ You will be able to see if an order is Awaiting Acceptance, In Progress, Completed, or was Cancelled by the influencer.

Q: What are the chances my song goes viral?

A: TikTok’s algorithm is based on randomness. The more you spend, the more likely it is to become a trend!

If you have any questions about campaign approaches, send us an email: [email protected]

Order

Q: When can I expect my order to be completed?

A: All influencers have the choice to set a timeframe for order completion as 1-7 days or 1-2 weeks. This can be found on each influencers profile on our site.

Q: If an influencer denies my order should I feel discouraged?

A: Absolutely not. More times that not, the influencer is either too busy to complete any promotions, or feels that the song or brand just didn’t match their niche. If you need help selecting an influencer(s), send us an email: [email protected]

Q: If an influencer denies my order will I be refunded?

A: Yes. You will be refunded the full amount for that influencer.

Q: How long do refunds usually take to appear in my bank account?

A: All refunds are automated and take 1-5 days to process.

Q: How do I contact the influencer?

A: After your order is placed, go to ‘Account’ and click ‘Message Center’ to contact the influencer.

Q: How long will my post stay up?

A: All influencers are told to keep promotions up indefinitely, however we can only guarantee that they remain up for 48 hours.

Selecting an Influencer(s)

Q: How do I select an influencer?

A: All influencers are placed in categories which will allow you to find ones within your song or brands niche. This can be found under “Filters”

Q: Does it matter if I purchase promotions from a few bigger influencers rather than a ton of small ones?

A: No not at all! There are countless approaches you can take.

Q: What is the best package for me?

A: For Music Promotions we recommend the Basic Package (15 seconds) and for Brands it depends on the product or service you are promoting.

Q: If I want to create a campaign, does QuikTok help with that too?

A: Yes. Visit ‘Start a Campaign’ on our homepage. We will get as involved as our client wants us to.

Q: Do followers or engagement matter more?

A: Both are important, but engagement definitely matters more.